Warranty and returns

Warranty

Every booth is warranted free from defects in materials and workmanship. The warranty runs from 12 months to five years, following the manufacturer's service policy; the exact term is stated on each booth's page. The manufacturer's warranty card confirms these terms.

Please check the booth on delivery for completeness and any damage. What counts as complete is set out in the product description or the assembly manual.

Returns and exchange

You can return or exchange a booth within 30 days, provided:

1. It has not been used and shows no signs of use — scratches, cracks, chips, scuffs, or altered construction.
2. It is complete and the packaging is intact.
3. All labels and factory markings are in place.

If a booth is faulty, an exchange or return is arranged once a manufacturer-authorised service centre confirms it was used correctly. Return shipping is arranged by agreement.

What the warranty does not cover

The warranty is void if:

• the manufacturer's or seller's protective marks — stickers, holograms, seals — have been broken;
• the booth has been damaged by intentional or careless handling, by the buyer or a third party;
• the usage rules in the documentation or warranty card were not followed;
• the booth was opened, repaired or modified without authorisation, or its construction or layout was changed;
• the warranty card was filled in incorrectly, so the booth's markings do not match it.

It also does not cover:

• natural wear;
• accidental damage, or damage from careless use — contact with liquid, dust or foreign objects;
• damage from natural disasters or acts of war;
• damage from a power surge or drop, or from incorrect connection to the mains;
• damage from using the booth for a purpose other than intended, or against the operating rules.